bd278 Privacy Policy —
Your Information Is Our Responsibility

1. Introduction and Scope

bd278 ("we", "us", or "the platform") operates an online casino and sports betting service for users in Bangladesh. We place the highest importance on your privacy and are committed to keeping your personal information secure.

This privacy policy applies to the bd278 website, mobile platform, and all related services. By creating an account on our site or using our services in any way, you are considered to have given your consent to the terms of this policy.

If you have any questions or concerns about this privacy policy, you can contact us via live chat or email. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

2. What Information We Collect

bd278 collects only the information necessary for the proper operation of our services. We do not collect any unnecessary information.

2.1 Information You Provide Directly

Information you provide yourself when registering an account or using our services:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• National ID card or other identity document information (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account numbers)
• Any additional information provided when submitting a support request

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Logs of the time and date of service use
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

We may sometimes receive information from payment processors, identity verification services, or fraud prevention systems. This information is always handled in accordance with strict security protocols.

3. How Your Information Is Used

bd278 uses the collected information for the specific purposes below. We never use your information for unauthorized purposes.

4. Sharing Information with Third Parties

bd278 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

To operate our services, we share limited information with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers. All such providers operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we will provide only the information legally required.

4.3 Fraud and Security

Relevant information may be shared with authorities to help prevent and investigate fraud, money laundering, or other illegal activities against our platform or its users.

4.4 Business Restructuring

In the event of a merger, acquisition, or other structural change to the business, user information may be transferred. We will notify you in advance in such cases.

5. Cookies and Tracking Technologies

bd278 uses cookies and similar tracking technologies to improve your experience and to operate our services smoothly.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are automatically active to maintain login sessions, ensure security, and deliver core services.

5.2 Functional Cookies

These cookies are used to remember your language preferences, account settings, and personalized experience.

5.3 Analytics Cookies

These cookies collect information to analyze site traffic, understand user behavior, and improve service quality. This information is completely anonymous.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6. Data Security and Protection

bd278 uses industry-standard security technology to protect your personal information.

• SSL/TLS Encryption: All data transmitted on our platform is secured through SSL encryption, which protects your data from third-party attacks.
• Secure Server Infrastructure: Our servers are protected by advanced firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel can access your personal information. All staff operate under strict confidentiality agreements.
• Regular Security Audits: Our systems undergo regular security reviews to ensure the highest level of protection.
• Two-Factor Authentication: User accounts are provided with two-factor authentication for additional security.

Although we apply the highest security measures, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore always advise you to use a strong password and keep your login details confidential.

7. Data Retention Period

bd278 retains your personal information only for as long as necessary or required to fulfill legal obligations.

7.1 Active Accounts

We retain all your information for as long as your account is active. This information is used to provide services, ensure security, and fulfill legal obligations.

7.2 Closed Accounts

Even after an account is closed, we may retain relevant information for a defined period for the purposes of legal obligations, dispute resolution, or fraud investigation.

7.3 Transaction Records

Financial transaction records and KYC verification information are retained for a defined period in accordance with anti-money laundering (AML) regulations and other legal requirements.

8. Your Rights and Controls

bd278 believes you should have full control over your own information. You have the following rights:

• Right to Access: You can request to view what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Many details can be changed directly from your account settings.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted, except for information retained to fulfill legal obligations.
• Right to Object to Processing: You can object to your information being used for marketing purposes and opt out of marketing communications at any time.
• Right to Data Portability: You can request that your information be provided in a structured, commonly used format.

To exercise these rights or to make any request regarding your information, contact our support team via live chat or email. We will respond to your request as promptly as possible.

9. Protection of Minors' Information

bd278's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe that a minor has created an account on our platform, please notify us immediately.

10. Changes to the Privacy Policy

This privacy policy may be updated due to changes in our services, legal requirements, or other reasons. For any significant changes, we will take the following steps:

• The change will be published on this page and the "Last Updated" date at the top of the page will be revised.
• For important changes, registered users will be notified in advance by email.
• Continued use of the platform after a change takes effect will be considered your acceptance of the revised policy.

We recommend you visit this page regularly to stay informed about the latest policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy support team is ready to answer all your questions.